About Our Products

What types of swimming equipment do you offer?
We specialize in premium swimming gear for all levels, including:
  • Competition swimwear (jammers, kneesuits, racing suits)
  • Training equipment (kickboards, pull buoys, hand paddles)
  • Goggles and accessories (including prescription goggles)
  • Wetsuits and open water gear
  • Swimwear for adults and children
  • Recovery and compression wear
Do you offer products for competitive swimmers?
Absolutely! We carry high-performance competition gear including racing suits, technical jammers, and professional-grade goggles designed to help you achieve your personal best.
What sizes are available for swimwear?
Our swimwear comes in a comprehensive range of sizes from children through adults, including specialized competition sizes. Each product page includes detailed sizing charts to help you find the perfect fit.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and check out faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship globally to most countries (excluding some remote areas). Our checkout system will automatically notify you if we cannot deliver to your location.
What shipping options are available?
We offer two shipping methods:
  • Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch – ideal for time-sensitive needs
  • Free Shipping (via EMS for orders over $50): 15-25 days after dispatch – great for budget-conscious shoppers
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive tracking information as soon as your package ships.
Do you ship to Asia?
Yes, we ship to most Asian countries, though some regions may experience longer delivery times due to customs processing. Certain remote areas may have restrictions.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original, unused condition with all tags attached. Please contact our customer service team to initiate a return.
How do I return an item?
Simply email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid shipping label when applicable.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 3-5 business days. The timing of the refund appearing in your account depends on your payment provider.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is located at:
3295 Scenicview Drive, Seattle, US 98161