At Best Swimming Equipment, we stand behind the quality of our high-performance swimwear and aquatic gear. While we’re confident our competition-grade products will meet your expectations, we understand that sometimes returns or exchanges are necessary. Below is our streamlined process designed with competitive swimmers, coaches, and aquatic athletes in mind.

Key Points at a Glance

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with tags attached
  • Hygiene Exceptions: Prescription goggles and swim caps cannot be returned for hygiene reasons
  • Fast Processing: Refunds processed within 3-5 business days after inspection

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition (unworn, unwashed, with all tags attached)
  • Original proof of purchase required
  • Return initiated within 15 days of delivery
  • Not part of our non-returnable items (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Prescription Goggles (custom medical equipment)
  • Children’s Swim Caps (hygiene considerations)
  • Any used competition suits (including jammers, kneeskins, and racing suits)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Best Swimming Equipment Team,

I would like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
I prefer: [Refund / Exchange for (specific product if applicable)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Authorization

Within 24 business hours, you’ll receive:

  • Return authorization number (RMA)
  • Prepaid return label (for US customers)
  • International return address (for non-US customers)

3. Package Your Items

Securely pack items in original packaging with:

  • All original tags and labels
  • Copy of packing slip or invoice
  • RMA number clearly visible

4. Ship Your Return

For fastest processing:

  • US Customers: Use provided prepaid label via USPS
  • International Customers: Ship via traceable carrier (DHL/FedEx recommended)

Refund Process

Timeline

  • 3-5 business days after we receive and inspect your return
  • Original shipping fees are non-refundable

Refund Methods

  • Credit Card/PayPal: Refunded to original payment method
  • International Transactions: Refunded in USD, conversion handled by your bank

Exchange Process

For size or product exchanges:

  • Follow standard return process
  • Specify desired replacement item in your email
  • We’ll ship new item once return is received (additional shipping may apply)

Damaged or Defective Items

For performance swimwear that arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of damage/defect
  • We’ll arrange expedited replacement

Competition Swimmer’s Note

We understand the importance of properly fitting competition gear. If you’re unsure about sizing for jammers, kneeskins, or racing suits, our aquatic specialists are available to provide sizing recommendations before purchase.

Contact Information

For any questions about our returns policy:
Email: [email protected]
Mail: Best Swimming Equipment, 3295 Scenicview Drive, Seattle, US 98161

Last Updated: [Insert Date]