At Best Swimming Equipment, we’re committed to delivering high-performance swimwear and aquatic gear to competitive swimmers, coaches, and aquatic athletes worldwide. Our shipping and returns policies are designed with your needs in mind, ensuring you receive competition-ready gear when you need it.

Shipping Information

Order Processing & Delivery Timelines

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times may vary for international orders. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges Policy

We stand behind our competition-grade products but understand that sometimes returns are necessary. Our streamlined process ensures quick resolution for competitive athletes with tight schedules.

Key Return Policy Highlights

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with tags attached
  • Fast Processing: Refunds processed within 3-5 business days after inspection
  • Hygiene Exceptions: Some items cannot be returned (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Prescription Goggles (custom medical equipment)
  • Children’s Swim Caps (hygiene considerations)
  • Any used competition suits (including jammers, kneeskins, and racing suits)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Best Swimming Equipment Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
I prefer: [Refund / Exchange for (specific product if applicable)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Authorization

Within 24 business hours, you’ll receive:

  • Return authorization number (RMA)
  • Prepaid return label (for US customers)
  • International return address (for non-US customers)

3. Package Your Items

Securely pack items with:

  • Original packaging
  • All original tags and labels
  • Copy of packing slip or invoice
  • RMA number clearly visible

4. Ship Your Return

For fastest processing:

  • US Customers: Use provided prepaid label via USPS
  • International Customers: Ship via traceable carrier (DHL/FedEx recommended)

Refund Process

Timeline: 3-5 business days after we receive and inspect your return

Original shipping fees are non-refundable

Refund Methods:

  • Credit Card/PayPal: Refunded to original payment method
  • International Transactions: Refunded in USD, conversion handled by your bank

Exchange Process

For size or product exchanges:

  1. Follow standard return process
  2. Specify desired replacement item in your email
  3. We’ll ship new item once return is received (additional shipping may apply)

Damaged or Defective Items

For performance swimwear that arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of damage/defect
  • We’ll arrange expedited replacement

Competition Swimmer’s Note

We understand the importance of properly fitting competition gear. If you’re unsure about sizing for jammers, kneeskins, or racing suits, our aquatic specialists are available to provide sizing recommendations before purchase.

Contact Information

For any questions about our shipping or returns policy:

Email: [email protected]
Mail: Best Swimming Equipment, 3295 Scenicview Drive, Seattle, US 98161

Last Updated: [Insert Date]